The National Council for Vocational Education and Training (NCVET) was notified as an overarching skills regulator on 5th December 2018 vide notification No. SD-17/113/2017-E&PW. The NCVET is responsible for regulating the functioning of entities engaged in vocational education and training, both long & short-term, and establish minimum standards for the functioning of such entities.

NCVET has also been mandated to carry out following functions pertaining to grievance redressal:
a. Provide redressal to aggrieved person (s) against any listed grievances relating to the functioning of the recognized bodies under the aegis of the NCVET.
b. Require recognized bodies to redress grievances of their respective aggrieved person(s), and providing commensurate remedial actions, including any penalty(s).

NCVET has also been mandated to frame the guidelines on Grievance Redressal Mechanism by stating the obligations of recognized bodies to redress grievances and provide recommendations on establishment of a system of grievance redressal.

In pursuance to the above mandate, NCVET has developed the draft of ‘GUIDELINES OF NCVET ON GRIEVANCE REDRESSAL MECHANISM - 2021’.
This document encapsulates the categories of the grievances which will be dealt with by NCVET and its recognized bodies, the procedure to be followed by NCVET and its recognized bodies for addressing different categories of grievances submitted by the stakeholders. It intends to provide clarity on end-to-end processes of the grievance redressal mechanism. The guidelines also aim to describe the expected / possible outcomes of the grievance redressal.

Comments are invited from the public on the proposed guidelines by 30th September 2021

Click here to read the draft 'GUIDELINES OF NCVET ON GRIEVANCE REDRESSAL MECHANISM - 2021' - PDF(847KB)