GOVERNMENT OF INDIA
English language

Home | MyGov

Accessibility
Accessibility Tools
Color Adjustment
Text Size
Navigation Adjustment
Screen Reader iconScreen Reader
Menus
Sticky Menu

Seeking comments on TRAI’s Consultation Paper on Compensation to the Consumers in the Event of Dropped Calls

Seeking comments on TRAI’s Consultation Paper on Compensation to the Consumers in the Event of Dropped Calls
Start Date :
Sep 09, 2015
Last Date :
Sep 22, 2015
00:00 AM IST (GMT +5.30 Hrs)
Submission Closed

In the past one year, consumers, at various fora, have raised the issue of call drops, complaining that their experience of making voice calls has deteriorated. In order to assess ...

In the past one year, consumers, at various fora, have raised the issue of call drops, complaining that their experience of making voice calls has deteriorated. In order to assess the problem, TRAI, in the months of June/ July, 2015, conducted special drive-tests on certain routes of Mumbai and Delhi, in which, it was found that Call Drop Rates of most of the telecom service providers (TSPs) were higher than the permissible limit of ≤2% set by the Authority. TRAI has prescribed financial disincentives on TSPs for failure to meet the quality of service benchmarks (including call drop).

TRAI is of the view that the problem of call drops needs to be examined in its entirety and requires adoption of a multi-pronged approach. It is also considering to make it mandatory for the TSPs to make periodic disclosures about (i) their network capacities and (ii) the steps taken to optimize their networks to address the problem of call drops. On the lines of drive tests undertaken in the cities of Mumbai and Delhi in June/July, 2015, the Authority would be conducting such drive tests across various cities in the country. While several steps are being contemplated, the Authority cannot remain a silent spectator to the problem of call drops encountered by the consumers.

In this background, TRAI has issued a consultation paper and has solicited comments with appropriate justification on the following issues:

Q1: Do you agree that calling consumers should not be charged for a call that got dropped within five seconds? In addition, if the call gets dropped any time after five seconds, the last pulse of the call (minute/second) which got dropped, should not be charged. Please support your viewpoint with reasons along with the methodologies for implementation.

Q2: Do you agree that calling consumer should also be compensated for call drops by the access service providers? If yes, which of the following methods would be appropriate for compensating the consumers upon call drop?

(i) Credit of talk-time in minutes/ seconds
(ii) Credit of talk-time in monetary terms
(iii) Any other method you may like to suggest.

Please support your viewpoint with reasons along with the methodologies for implementation.

Q3: If the answer to the Q2 is in the affirmative, suggest conditions/limits, if any, which should be imposed upon the provision of crediting talk-time upon call drop and usage thereof.

Q4: Is there any other relevant issue which should be considered in the present consultation on the issue of call drops?

Through this forum of My Gov, TRAI invites the comments of stakeholders on the above issues by 21st September, 2015.

Consultation Paper on Call Drops

Press Release regarding Consultation Paper on Call Drops

Reset
Showing 508 Submission(s)
RAMACHANDRA IYER
RAMACHANDRA IYER 10 years 9 months ago
I THINK IT IS PURPOSEFULLY DONE BY SERVICE PROVIDERS. THEY SHOULD BE PUNISHED FOR FINED. BECAUSE OF THIS CALL DROPS I HAD TO CALL AGAIN THEREBY I AM LOSING MONEY OR TALKTIME. WE MAY BE COMPENSATED FOR THE LOSS. BSNL FIRST IN THE LIST. THEN OTHERS GIANTS. NOBODY CAN BE SPARED. CENTRAL GOVT SHOULD TAKE IMMEDIATE STEPS TO PREVENT THIS MALPRACTICE.
Dislike (0)
Reply
Report Spam
HRISHIKESH SATHYAN
HRISHIKESH SATHYAN 10 years 9 months ago
here i request you to deduct Kerala circle idea cellular call charges and internet charge. Especially in Kerala government they are earning by the tax we are paying & not at all giving any benefits to the customer. for example increasing in amount in internet charges and decreasing in free internet usage. like wise in call charge before it was 1 paisa/sec now it was Rs 1.72 per minute. In my opinion towards TRAI is to think different which useable for the telecom customers.
Dislike (0)
Reply
Report Spam
Jayaram R
Jayaram R 10 years 9 months ago
I am from Irinjalakuda,Kerala having BSNL mobile connection. Quite often there are call drop problems and break in the communication long before the minimum allowed pulse duration even during local calls. No doubt, the efficiency of the service should be increased and adequate compensation should be given to the user for causing mental discomfort and waste of time.
Dislike (0)
Reply
Report Spam
purushothaman Hebbar
purushothaman Hebbar 10 years 9 months ago
The Call drop is a latest phenomenon and it happens frequently. I believe that, it is a game plan of the telecom operators for increasing their revenue. the solution of this is to increase number of towers and the capacity of the frequencies. company should be allowed to sell the extra spectrum owned by them and any profit eanred out of such sale should be taxable. the consumer should be given extra talk time for such call drops and the operator should give a detailed and itemized bill.
Dislike (0)
Reply
Report Spam
premarajan k
premarajan k 10 years 9 months ago
I am from Assam and frequently travel to Arunachal pradesh and Assam. My service provider is BSNL and tI am facing lot of problem due to call drop, one way speech and poor network.My request is that dropped call shouldn't be charged with in a particular second.
Dislike (0)
Reply
Report Spam
Siddharth Sane
Siddharth Sane 10 years 9 months ago
the dropped call shouldn't be charged. compensation in terms of talk time or money in that persons telecom account will be of no loss to the telecom provider. as the money still stays with the company and so does the customer because of the extra talk time he's gotten which the customer won't leave unused but is of no use as the customer will continue to face dismal call quality and call drops. not charging for the dropped call is the best penal action possible to keep telecom providers in check
Dislike (0)
Reply
Report Spam
Satyajit Routray
Satyajit Routray 10 years 9 months ago
I agree with TRAI that consumer shouldn't be charged if it drops within 5 sec at any time. The consumer should be compensated via talk time/credit in case prepaid customer and via monetary return in bill in case postpaid customer. it would make TSP more serious about their service offering to consumers. Along with TRAI should open to receive any other complains & monitor service time to time productively.
Dislike (0)
Reply
Report Spam
Alfie Francis
Alfie Francis 10 years 9 months ago
its harassing and penalising of Consumers. Once we make or receive a call it gets cut more than OR conversations unheard for some time. Consumer has to make call again by the time other person also will be trying. So re-establishing takes time. If call gets cut midway WITHIN 15 seconds (5 seconds is too little) company should credit full charges of that call to callers account and should not charge to the next call in same number made within 15 seconds. A National Complaint Cell Mob Is needed.
Dislike (0)
Reply
Report Spam
Sticky Menu