2) Identifying local needs directly from a citizen. This way the real needs are addressed and development happens with public partnership. Each constituency must have its standardized online portal for its citizen's 2-way communication, awareness and transparency

1) Citizen's Charter for Consumer protection and fraud prevention online grievance is must. India must make accountability as a requirement and to do that a online greivance and consumer protection is must. In America, there are government and private agencies like BBB that helps this and keeps checks and balances.

Best Practices from Singapore, Austria and Germany are provided in the attached PDF. These are some of the best practices being practiced outside India

Every request made to a government department to have a unique electronic reference number. The request should automatically be escalated to the next level in case the matter is not resolved in a fixed time period (SLA). Also need to collect the feedback from citizens on the services rendered. Such feedbacks to be used for grading and compensating the government employees

1) Real time reservations for Indian railways, reservation to be provided at each station as per real time occupancy and availability. Removing cash transactions and introducing e-payment gateways for such system.

i am holding shares in many companies. I will suggest to corporate minister to make provision in law to send the Balance sheet Digitally through e.mail. all communication can be made through E.mail in place of decorated , made of good quality paper Balance sheet, It will save thoudsands of three and save earth.

Adhar card uplabdha karane ke liye liye gaye finger prints ka upyog gov. Crime investigation me bhi kar shakti hai. Us adhar card par har Indian ka account hona chahiye. Jo har bank ke account se juda ho. Jisse gov. Ko uske dwara kiye gaye har tranjection ki jankari mil jaye. Aur usi account me se uska income tax, sale tax, property tax direct gov. Ko mil jaye.

"Internet" is the best thing today if you utilize it in effective manner. Also thanks to new gov for providing this type of facility so that we can share our thoughts. As come to the topic, i just suggest the transparency between government and people. All departments like garbage collection or other complaints must have online facility. Also give charge to some responsible person of taking care of the complaints whether gov servants trying to solve it or not! I cannot write more due to limit

Below is one of the links to the Center for Effective Government. seems we can pick up some points from this. http://www.foreffectivegov.org/eiirecommendations

Taking Budget to Citizens: BudgetIT is creating infographics which help to explain critical elements of the budget to citizens in a way that makes them easy to understand. They then utilise social media to spark dialogue around these issues. During Nigeria's fuel crisis, where citizens protested on mass against new fuel subsidy payments, misinformation was contributing to the eruption of violence. The team developed a visualisation which helped to spark more informed debate around the issue.